Discover more in our FAQ
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Contact
Do you offer discounts for professionals?
Do you offer discounts for professionals?
Yes. Canine physiotherapists, vets, trainers and other professionals can apply for a professional account with special pricing. Apply here
Can I resell Flexiness® products?
Can I resell Flexiness® products?
Yes. We offer wholesale pricing for businesses, with minimum order quantities. Apply here
How can I get in touch?
How can I get in touch?
Gangwerk GmbH
Zythüslistrasse 1
8165 Schleinikon
Switzerland
contact@flexiness.shop
+41 (0)79 207 82 69
Payment & Returns
Which payment methods do you accept?
Which payment methods do you accept?
Credit and debit card, PayPal, Apple Pay, Google Pay and TWINT (Switzerland only).
Can I return a product?
Can I return a product?
Yes. You can cancel your order within 14 days of receiving it, without giving a reason. Just let us know via withdrawal form or at contact@flexiness.shop.
To be eligible for a return, the product must be unused and in its original packaging. Please send it back within 14 days of notifying us. Return shipping costs, including any customs duties or import taxes charged when the parcel is returned to Switzerland, are paid by you and deducted (customs) from your refund.
For hygiene reasons, products that have been used by a dog cannot be resold. If a product shows signs of use, we deduct the resulting loss in value from your refund, up to the full purchase price.
Once we receive the product, we’ll process your refund within 14 days, using the original payment method.
Returns are only available to private customers from the EU. Orders placed through a professional or reseller account are not eligible.
What does the warranty cover?
What does the warranty cover?
All Flexiness® products come with the statutory warranty of 2 years from delivery. If a product turns out to be faulty in that time, because of a material or manufacturing defect, we’ll repair or replace it. If neither is possible, you’ll get a refund.
If you notice a defect, contact us at contact@flexiness.shop with your order number, a short description and photos of the problem.
What isn’t covered?
The warranty covers defects, not wear or damage from use. This includes:
- normal wear and tear from training
- damage from claws, biting or chewing (our equipment is not bite-proof)
- damage from sharp objects or unsuitable floors
- damage from harsh cleaning agents, heat sources or strong sun exposure
- damage from using the equipment with mounts, holders or non-Flexiness® products
- incorrect inflation, for example overinflation
Slight production-related variations in shape, colour or levelness are not defects.
Shipping & Customs
Which carrier do you use?
Which carrier do you use?
All orders ship with Swiss Post.
How long does delivery take?
How long does delivery take?
Orders are dispatched within 2–3 working days. Typical delivery times once your parcel has left us:
- Switzerland: approx. 2–3 working days
- Europe: approx. 2–15 working days
- Rest of the world: up to 30 working days
Customs clearance can add a few days, especially outside Europe.
How much is shipping?
How much is shipping?
Switzerland & Liechtenstein: CHF 11.00 flat rate, free from CHF 120.
International (up to 2 kg / up to 5 kg / up to 10 kg):
• Zone 1 – Germany*, Austria, France, Italy, Benelux, Denmark, UK: CHF 36 / 46 / 52
• Zone 2 – Spain, Portugal, Ireland, Scandinavia, Eastern Europe, Baltic states: CHF 40 / 51 / 61
• Zone 3 – Southeastern Europe and other European countries: CHF 42 / 57 / 68
• Zone 4 – USA & Canada: CHF 49 / 69 / 92
• Zone 5 – Australia, New Zealand, Asia, Middle East, Africa, Mexico, Brazil, Argentina: CHF 53 / 78 / 113
• Zone 6 – Chile: CHF 58 / 89 / 137
*Germany: minimum order value CHF 150 (excl. shipping).
Orders over 10 kg: shipping is calculated at checkout.
Will I have to pay customs or import duties?
Will I have to pay customs or import duties?
Orders shipped outside Switzerland are invoiced without Swiss VAT.
For the USA, duties and import taxes are prepaid at checkout, so nothing extra is due on delivery.
For all other countries, import VAT, customs duties and clearance fees are not included. Local customs charge them on delivery, and they are paid by you.
Deliveries to Germany are only possible for orders of CHF 150 or more (excl. shipping).
Can I track my order?
Can I track my order?
Yes. As soon as your parcel ships, you’ll receive an email with your tracking number.
Products & Training
Breed guide: which size is your dog?
Breed guide: which size is your dog?
Every Flexiness® product page shows how the training tool is used by dog size: with all four paws, or with the front or hind paws only. To find the right size class, go by your dog’s weight first. The breed examples help you place it, but within a breed, individual dogs can vary a lot.
Toy (up to approx. 5 kg)
Chihuahua, Yorkshire Terrier, Pomeranian, Maltese, Toy Poodle, Papillon
Small (approx. 5–10 kg)
Jack Russell Terrier, Miniature Schnauzer, Cavalier King Charles Spaniel, West Highland White Terrier, Shih Tzu, Miniature Dachshund
Medium (approx. 10–25 kg)
Border Collie, Cocker Spaniel, English Springer Spaniel, Whippet, Staffordshire Bull Terrier, Beagle
Large (approx. 25–45 kg)
Labrador Retriever, Golden Retriever, German Shepherd, Belgian Malinois, Boxer, Dobermann
Giant (approx. 45 kg and up)
Great Dane, Newfoundland, Saint Bernard, Leonberger, Irish Wolfhound, Bernese Mountain Dog
Mixed breed or between two classes?
Go by weight and build. A long-legged dog may need more surface than its weight suggests.
If you’re unsure, choose the larger class, or write to us at contact@flexiness.shop with your dog’s weight and breed. We’ll help you choose.
Which equipment is right for my dog?
Which equipment is right for my dog?
It depends on three things:
- your dog’s fitness level
- the training goal
- your dog’s skill level.
Start with stable equipment close to the ground and progress from there. For dogs recovering from injury, stable equipment is the better choice, because uncontrolled movement can set back healing. Always work with a professional in that case.
Not sure what fits your dog?
Contact us.
What’s the difference between stable, unstable and stacking equipment?
What’s the difference between stable, unstable and stacking equipment?
Stable equipment gives a firm base for posture, positioning and strength work.
Unstable equipment adds a reactive surface, so the dog has to actively control its position.
Stacking equipment trains precise paw placement and body awareness.
More instability isn’t automatically harder or better. The right choice depends on what you want to train.
Can I combine Flexiness® products?
Can I combine Flexiness® products?
Yes. The FlexBlox system is the core of the range, and our other products are designed to work with it. Combinations with products from other brands are not covered by our warranty.
How do I inflate the equipment?
How do I inflate the equipment?
Use a standard ball or bicycle pump. A compressor works too, if you use it carefully. We deliberately don’t include a pump with every product, for sustainability reasons. If your pump doesn’t have the right adapter, contact us.
- TwinDisc, PawDisc, SensiPawDisc, SensiDonut: no valve. You just need an adapter that fits the opening.
- PawStackers, ToyPawDisc: these need a needle adapter. To let air out, insert the adapter without the pump and press gently on the product.
How much air should I use?
How much air should I use?
The amount of air changes the training. The firmer the product and the lighter the dog, the less resistance there is. Most products also become more unstable with more air. Adjust to your dog’s age and fitness level, and ask your vet or therapist if you’re unsure.
Do not overinflate the products.
My donut seems smaller than expected. Is that normal?
My donut seems smaller than expected. Is that normal?
Yes. Reinflate it 2–3 days after the first inflation, and it reaches its final size after a few weeks. The stated sizes are guidelines, because the size depends on the amount of air. A slight tilt can occur in production. It doesn’t affect quality or training.
How much weight can the equipment take?
How much weight can the equipment take?
Depending on the product, from 100 kg to 150 kg, evenly distributed. You’ll find the exact maximum load on each product page.
Is the equipment bite-proof?
Is the equipment bite-proof?
No.
Also keep your dog’s claws well trimmed, because sharp claws can damage the surface. Check the floor for sharp objects too.
How do I clean it?
How do I clean it?
Use diluted soapy water or glass cleaner. Cleaning regularly is good for hygiene and also restores the grip of the surface. Never use harsh cleaning agents.
How should I store it?
How should I store it?
Away from heat sources and out of direct sunlight. Warm air expands, so don’t store inflated products near a heater.
SensiMats: flat, not rolled or folded
Any safety tips for training?
Any safety tips for training?
- Always train on a non-slip surface.
- Warm your dog up first with 2–3 minutes of easy trotting, 3–4 figure eights and 3 sit-to-stands.
- Flexiness® products are training tools, not a toy. Never leave your dog unsupervised with it, and put it away after training.
Where are your products designed?
Where are your products designed?
All Flexiness® products are designed in Switzerland, specifically for canine anatomy.
