Shipping policy

Shipping zones

All orders ship from Switzerland with Swiss Post.
• Switzerland & Liechtenstein
• Zone 1 – Germany*, Austria, France, Italy, Belgium, Netherlands, Luxembourg, Denmark, United Kingdom
• Zone 2 – Spain, Portugal, Ireland, Sweden, Norway, Finland, Poland, Czechia, Hungary, Slovakia, Slovenia, Baltic states
• Zone 3 – Greece, Croatia, Romania, Bulgaria, Cyprus, Malta and other European countries
• Zone 4 – USA & Canada
• Zone 5 – Australia, New Zealand, Asia, Middle East, Africa, Mexico, Brazil, Argentina
• Zone 6 – Chile

*Germany: minimum order value CHF 150 (excl. shipping).

Current rates per zone: see FAQ → How much is shipping?. They are also shown at checkout.

Conditions

All orders are shipped from Switzerland. Shipping is processed only after full payment has been received. For in-stock items, delivery typically takes place within 2–3 working days after payment has been confirmed.

Delivery times for items on backorder are indicative only and may vary depending on availability, production, and external factors such as transport delays, sea freight, or customs processing. While we always strive to meet stated delivery times, these cannot be guaranteed.

For orders to the USA, duties and import taxes are prepaid at checkout. Nothing further is due on delivery.

For all other international orders (outside Switzerland), customs duties, import taxes and VAT may be charged on delivery by the local authorities. These costs are not included in the purchase price and are paid by the customer. We can’t tell you the exact amount, as it depends on the destination country and its regulations.

Partial deliveries are only carried out upon request by the customer and may result in additional shipping costs.

The shipping method is chosen by us. If the customer requests a different shipping method, any additional costs will be borne by the customer.

Unforeseen events such as force majeure, customs, strikes, or similar circumstances may result in delivery delays or, in exceptional cases, cancellation of the contract. If a confirmed delivery date is significantly exceeded, the customer may set a written grace period of at least six weeks. If delivery does not take place within this period, the customer may withdraw from the order. Liability for delays is limited to cases of gross negligence. If you have any questions regarding shipping, please feel free to contact us at any time.