Terms of service

Terms of Service — Time of conclusion of contract

By clicking the “Order” button you place a binding order for the goods contained in the shopping cart and at the same time confirm that you have reached the age of 18. Confirmation of receipt of the order follows immediately after the order has been sent. The purchase contract is concluded with this confirmation.
After an order has been placed, it can no longer be cancelled. Customers in the EU have a 14-day right of withdrawal (see “Return of goods” and our return policy).
Privacy policy

Prices

All prices are in CHF. For deliveries to Switzerland and Liechtenstein, prices include Swiss VAT (8.1%). Orders shipped outside Switzerland are invoiced without Swiss VAT.
USA: import duties and taxes are prepaid at checkout. Nothing further is due on delivery.
All other countries: import VAT, customs duties and clearance fees are not included. They are charged on delivery and paid by the customer.

Payment options

We offer various payment options. You will be informed of the selection during the ordering process.
The expected delivery time can be found in the product description. If no information is given there, delivery will usually take place within 2-3 working days when the order is accepted.

By prior arrangement, it is also possible in exceptional cases to pick up the ordered goods directly from our warehouse – payment can be made in cash, by card or TWINT (Switzerland only).

Small quantity surcharge. For orders of small items that can also be sent as letters, we charge a small quantity surcharge for administrative and ecological reasons, which is offset against the postage for parcel delivery.

Delivery

Delivery for goods in stock will take place within a maximum of 2-3 days after payment is received.

Partial deliveries are only made at the customer’s request, with the customer covering the additional costs.

Unavoidable events such as force majeure, strikes, etc., entitle the provider to delay delivery or, if necessary, to withdraw from the contract.

The provider chooses the method of shipping. If the buyer requests a different method, they will bear the additional costs.

The delivery dates indicated for goods on backorder are only indicative. Delivery dates are provided to the best of the provider’s knowledge but without guarantee. This applies especially in cases of delays caused by sea freight, customs, etc. If a delivery is delayed beyond a deadline expressly confirmed in writing by the provider, the customer can issue a written extension of at least six weeks. After the lapse of this additional period without resolution, the customer can withdraw from the order. In such cases, the provider is only liable for direct and immediate damages if the delay or failure to deliver can be proven to be caused by gross negligence on the part of the provider.

Minimum order value for deliveries to Germany

From 1 November 2026, parcels to private customers in Germany with a value of up to EUR 150 must be shipped with duties and taxes prepaid (DDP). We cannot handle this administratively. We therefore only deliver to Germany for orders of CHF 150 or more (excl. shipping). Orders are shipped duties unpaid; any customs duties and import charges are paid by the customer.

Return of goods

Customers in the EU can cancel their order within 14 days of receiving it, without giving a reason. The product must be unused and in its original packaging and must be sent back within 14 days of notifying us.

Customers in Switzerland and outside the EU: returns are only possible by prior agreement, in undamaged original packaging.

In all cases, return shipping costs, including any customs duties or import taxes charged when the parcel is returned to Switzerland, are paid by the customer. Customs charges are deducted from the refund. If a product shows signs of use, we deduct the resulting loss in value from the refund, up to the full purchase price. Return policy

Change of address

The customer must immediately notify Gangwerk GmbH of any change of address. If they fail to do so, the last known address applies to all deliveries. The customer bears the expenses for address determination.

Product images / product information

Product photos may differ slightly from the delivered product, for example in colour due to screen settings or production batches. We design and develop all Flexiness® products ourselves and describe them as accurately as possible. Minor deviations in dimensions, weight or colour are possible and do not constitute a defect.

Gift Cards

• Gift cards can only be redeemed in the Flexiness® online shop (Gangwerk GmbH).
• Gift cards cannot be exchanged for cash.
• If the gift card balance does not cover the full order amount, the difference can be paid using any payment method offered in the shop.
• We accept no liability for the loss, theft or misuse of a gift card, unless we are at fault.
• Gift cards are valid for 2 years from the date of purchase.
• Any remaining balance stays on the gift card and can be used for future purchases.
• If an order paid in full or in part with a gift card is returned, the amount paid by gift card will be refunded as a gift card, and the remaining amount will be refunded via the original payment method.

Warranty

The guarantee takes place according to the legal regulations, whereby we are entitled, in the event of a defect in the goods, to supply or repair at your choice. If the reworking finally fails or if the delivered goods are also defective, you can request the return of the goods against reimbursement of the agreed price or a reduction in the purchase price.

Complaint

Complaints due to incomplete or incorrect delivery or due to recognizable defects must be made in writing immediately, but at least within 3 working days after receipt of the goods, specifying the alleged individual defects. The obligation to examine extends to the entire delivery. No liability is accepted for defects reported too late.
Return policy

Retention of title

The goods remain the property of Gangwerk GmbH until full payment has been made and all claims from the delivery contract have been fulfilled.

Final provisions

All undefined provisions are subject to the statutory provisions. The place of jurisdiction is Schleinikon, ZH, Switzerland.

Schleinikon, October 2026